SHIPPING POLICY

Last Updated: September 4, 2026

This Shipping Policy applies to orders placed with Delavire, an online trading brand operated by ZHUOCHUANG INDUSTRIAL CO., LIMITED.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been confirmed. Orders are generally not processed on weekends or public holidays. Processing may take longer during high-volume periods, promotions, holidays or other exceptional circumstances.

When an order is dispatched, a shipping confirmation email and tracking information will be provided where available.

FULFILMENT AND SHIPPING ORIGIN

Products may be stored, processed and dispatched by our contracted fulfilment, manufacturing or logistics partners from different locations. The dispatch location may therefore vary by product, inventory availability and delivery destination. The registered address shown in this Policy is our business address and is not necessarily a warehouse or returns facility.

We do not represent that every product is manufactured or dispatched from Hong Kong or from any other single country unless a specific product page expressly states this.

ESTIMATED DELIVERY TIMES

Typical estimated delivery is 5–15 business days after dispatch. Delivery times vary depending on destination, carrier, shipping method, customs procedures and product availability. All delivery periods are estimates unless expressly guaranteed at checkout.

Delays may arise from customs inspections, carrier disruption, severe weather, public holidays, seasonal demand, remote destinations or incomplete delivery information.

SHIPPING DESTINATIONS AND COSTS

We ship only to countries and regions supported at checkout. Product availability and shipping options may vary by destination. Applicable shipping charges will be displayed before you complete the order. Promotional or free-shipping offers may have minimum-order, product, destination or time restrictions.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country. Unless checkout expressly states that such charges are included, the customer is responsible for them. Customs procedures may also delay delivery.

TRACKING

Tracking information will be sent where supported by the carrier. Tracking updates may take several business days to appear after dispatch. Contact support@delavire.com if tracking remains unavailable or has not updated for an extended period.

ADDRESS ACCURACY

Customers must provide a complete and accurate delivery address. Contact us immediately if an address needs correction. Once an order is processed or dispatched, we may be unable to change it. Additional costs caused by an incorrect or incomplete address may be charged where permitted by law.

LOST, DELAYED OR DAMAGED PACKAGES

If an order appears lost, significantly delayed or arrives damaged, email support@delavire.com with your order number and supporting photographs where applicable. We will review the matter with the carrier or fulfilment partner and provide an appropriate remedy in accordance with applicable law and our Refund Policy.

MULTIPLE SHIPMENTS

Items in the same order may be shipped separately because of inventory location, product type or fulfilment arrangements. Where available, separate tracking details will be supplied.

RETURNS

Do not send returns to the address shown below unless our support team expressly instructs you to do so. Return eligibility and procedures are governed by our Refund Policy. Contact us before returning any item.

CONTACT AND COMPANY INFORMATION

Brand: Delavire
Legal Entity: ZHUOCHUANG INDUSTRIAL CO., LIMITED
Business Registration Certificate No.: 80495392-000-05-26-A
Registered Address: RM NO.15, UNIT 603, 6TH FLOOR, SUNBEAM CENTRE, NO. 27 SHING YIP STREET, KWUN TONG, HONG KONG
Shipping Support Email: support@delavire.com