REFUND AND RETURN POLICY

Last Updated: September 4, 2026

30-DAY RETURN PERIOD

You may request a return within 30 days after receiving your item. To be eligible, the item must be in the same condition in which it was received, unused, with any original tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email support@delavire.com. If your return is accepted, we will provide instructions explaining how and where to send the package and, where applicable, a return shipping label. Items returned without prior authorisation may not be accepted.

Do not send returns to our registered address unless our support team expressly instructs you to do so.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery and contact us promptly if an item is defective, damaged, materially different from its description or incorrect. Include your order number and clear photographs where appropriate so that we can assess the issue and provide a suitable remedy.

NON-RETURNABLE ITEMS

Certain goods may not be returnable, including personalised or custom-made products, perishable goods, personal-care goods once opened, hazardous materials, gift cards, downloadable products and items that cannot be resold for hygiene reasons, except where applicable law requires otherwise. Product-specific exclusions will be stated before purchase where relevant.

Sale items may be returned only where allowed by the offer terms and applicable law. Statutory rights relating to faulty or misdescribed goods are not affected.

EXCHANGES

The quickest way to obtain another item is usually to return the accepted item and place a new order after the return is approved. Contact us if you need help with an exchange.

CANCELLATIONS

Contact us as soon as possible if you wish to cancel or change an order. We cannot guarantee changes after processing or fulfilment has begun. Any mandatory cancellation rights under applicable consumer law remain unaffected.

RETURN SHIPPING COSTS

Where a return is caused by a defective, damaged, incorrect or materially misdescribed item, we will provide an appropriate remedy and cover reasonable return costs where required by law. For a voluntary change-of-mind return, return shipping costs may be deducted from the refund or paid by the customer unless otherwise stated or required by law.

REFUNDS

We will notify you after receiving and inspecting an accepted return. If approved, the refund will be issued to the original payment method, normally within 10 business days. Your bank or card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact support@delavire.com.

CONSUMER RIGHTS

This Policy does not exclude or limit consumer rights that cannot lawfully be excluded. If local law provides a longer cancellation period or another mandatory remedy, that right will apply.

CONTACT AND COMPANY INFORMATION

Brand: Delavire
Legal Entity: ZHUOCHUANG INDUSTRIAL CO., LIMITED
Business Registration Certificate No.: 80495392-000-05-26-A
Registered Address: RM NO.15, UNIT 603, 6TH FLOOR, SUNBEAM CENTRE, NO. 27 SHING YIP STREET, KWUN TONG, HONG KONG
Customer Support Email: support@delavire.com